Refund policy
We do not accept cancellations on already shipped orders. To cancel unshipped orders, email us at hi@86york.com.
Please contact us at hi@86york.com within 72 hours of receiving the products for return authorization. A return authorization code will be emailed to the customer. No restocking fee will be charged for defective products. For non-defective products, a 20% restocking fee will be charged. Customers will cover shipping costs for both the purchase and the return for non-defective products. Returned products should be unworn and in the original packaging.
The customer will receive the return address information along with a return authorization code to mail the return. Please make sure that your return authorization code slip is enclosed in your return package. Please return the package within five business days from the date of the return authorization code issuance. 86york.com reserves the right to request customers to cover shipping costs for non-defective products. The customer is expected to create a return label for non-defective products.
Once our New York warehouse receives the returned package, our customer service will issue a refund or contact the customer within 48 hours. Refunds will be the same as the payment used to make the original purchase.